Frequently asked questions




Frequently asked questions

You’ll find the quickest answer to your questions here. We’ve gathered the answers to our frequently asked questions in this useful overview.

 


Frequently asked questions

General

In order to find your article, a search field is provided so that you can do a search by means of an article number or description. Or you can explore our product range via the animal groups and their corresponding categories (clothing, cushions, toys …). Finally you can make use of extensive filters by brand, material, colour, allergens … to help you find what you’re looking for.
We’re glad to hear you’re interested in buying our products! As a private person, you can’t buy your favourite Flamingo-products directly from us. But at our Flamingo points of sale (pet shops, garden centres, shops with pet department …) you will definitely find what you need for your beloved pet.
Are you looking for any product in particular? We have no overview of the current stock of our distributors. You can ask a local pet shop or shop with a pet department whether they have the product available or not. You can easily do that by printing out the product information via our website.
Does your local shop not have your product in stock? Then the shopkeeper can order it from us or suggest an alternative Flamingo-product.

Dealers, all over the world, can order and distribute Flamingo-products, provided that they meet the conditions. We are currently active in 55 countries. Our products are sold by dealers in Belgium, the Netherlands, France, Germany, Luxembourg, Spain, Italy, Sweden, Norway, Romania, the Czech Republic …

  

Frequently asked questions

Products

As a private person, you can’t buy Flamingo-products directly from us. That’s why we don’t mention prices on our website.
Would you like to become a dealer? You can ask for a log-in here. With this log-in you’ll be able to see the prices.
We’re glad to hear you’re interested in buying our products! Unfortunately, we currently do not sell products directly to private persons. But you can buy our products from our distributors (pet shops, garden centres, shops with pet department …).
Are you looking for any product in particular? We don’t know the current stock of our distributors. You can always ask a local pet shop or shop with a pet department whether they have the product available or not. You can easily do that by printing out the product information via our website.
Does your local shop not have your product in stock? Then the shopkeeper can order it from us or suggest an alternative Flamingo-product.

Do you have a question about one of our products? Then we recommend you to contact the shop where you bought the Flamingo-product. Your local store can help you with your questions and concerns. If necessary, they will contact us.
If contacting the shop is not an option, then you can go to our contact section to ask your question.

Do you want to share your thoughts on one of our products or do you have any kind of problem? Then we recommend you to contact the shop where you bought the Flamingo-product. Your local shop can help you with your questions or offer a solution to your problem. If necessary, they will contact us.
 If contacting the shop is not an option, then you can go to our contact section to report your problem.
All our products are carefully checked prior to being offered for sale. Whilst every effort is made not to make mistakes, occasionally a human error may occur. In a very rare case, a screw might be missing from the box. Maybe you have a screw at home that fits? If not, please contact the shop where you bought the product. If necessary, they will contact us. 
We are delighted to hear you want to share a picture with us! For this kind of occasions we created our own “your animal, our brand” page. Here you can send us images of your pet with our products and see images of other pets who are equally crazy about Flamingo. From time to time your images will also appear on our social media or other channels.

Want to become a customer? Contact us or fill out the registration form registration form and we’ll send one of our representatives around to go through the catalogue together with you.

Have a look at our digital catalogues here:


At Flamingo you’ll find many vegetarian dog snacks. Our veggi snacks are made from vegetable ingredients and great to keep your dog's teeth clean.
But we also have gluten-free snacks on the menu for your loyal companion. At Flamingo we offer something for each pet and pet parent.
On our website you can also filter by allergens, making it very easy for you to treat your pet with the snack he or she likes the most.

For some of our products there are spare parts available. For example, a new door for a bench or cat toilet, but also filters for cat toilets or an extension piece for your dog barrier. These can be ordered from a local pet shop or pet shop with pet department.
Not sure if there is a spare part for your product? You can find this information on the product page itself. Here you can see which spare parts exist and you can also write down the article number to make it easier for your local pet shop to order it for you.

  

Frequently asked questions

For companies

NEW CUSTOMER
To become a Flamingo-customer, you can ask for a log-in if you meet the right conditions. Are you interested? Then fill out this form. One of our representatives will contact you soon.
After you’ve requested and received a log-in, you can log into our web shop and place your order yourself. You can also place orders or additional orders by contacting your representative.
The most important condition is that you have a valid VAT-number in the pet sector. The businesses that belong to the pet sector are listed below. One of our representatives will contact you to discuss the other conditions.

  • Pet shops
  • Garden centres
  • DIY shops
  • Aquarium shops
  • Breeders
  • Supermarkets
  • Online pet shops
  • Grooming salons
  • Vets
  • ...

As a supplier of pet accessories we see it as our mission to make the lives of pets and their parents more fun and easier. And we’d like to achieve that together with you. We’ve got everything you need for your pet shop or department.

Our strengths

  • Extensive range of 8,500 products for dog, cat, small animal, chicken, fish, bird and reptile.
  • Variety of new products every month for an up-to-date range.
  • Everybody, all over the world, can become a Flamingo-dealer. We’re currently active in 55 countries.
  • We’re ready to ship within 24 hours to Belgium, the Netherlands, Luxemburg, France and Germany.
  • We always aim for a service level of at least 95%.
  • Our Flamingo-products are carefully selected from manufacturers in Europe, the United Kingdom, Asia and North-America.
  • Feedback or questions? Our 165 staff members are at your service
Want to know more about becoming a Flamingo-dealer? Don’t hesitate to contact us. We’re ready to answer all your questions.

We do everything we can to prepare your order for shipment within 24 hours to any location in the Benelux, France and Germany. For other countries, we usually work with ExWorks and your order is prepared for pick-up.
Contact us and we’ll gladly check the delivery times that apply to you.

As soon as we’ve entered you into our system and you have fulfilled all the conditions, you’ll receive a log-in from us.
As soon as you fill out this form, we can assign a representative to your company. After registration you’ll know exactly which representative you can contact and you’ll receive the contact details from us.
Or contact us via:

Sales BENELUX, FR, DE
E: sales@flamingo.be
T: +32 (0)14 24 21 00
F: +32 (0)14 22 52 99
Sales Export
E: export@flamingo.be
T: +32 (0)14 24 21 00
F: +32 (0)14 22 52 99
Want to become a customer? Contact us or fill out the registration form and we’ll send one of our representatives around to go through the catalogue together with you.

  

Frequently asked questions

For companies

EXISTING CUSTOMER
ORDERS 🛒
After you’ve requested and received a log-in, you can log into our web shop and place your order yourself. You can also place orders or additional orders by contacting your representative.
The conditions that you agreed with your representative when you became a customer, remain valid.
If you need an invoice, please contact your sales representative or an inside sales person. 
You can reset your password on our website.
Please contact your sales representative or inside sales person before 10 a.m. if you would like to place an additional order. Every day at 10 a.m. all orders are processed and prepared for shipment.

  

Frequently asked questions

For companies

EXISTING CUSTOMER
PRICES 💶
For price lists, recommended retail prices (Belgium) or promotions and actions, please contact your sales representative or inside sales person. 

  

Frequently asked questions

For companies

EXISTING CUSTOMER
DELIVERY 🚚
We do everything we can to prepare your order for shipment within 24 hours to any location in the Benelux, France and Germany. For other countries, we usually work with ExWorks and your order is prepared for pick-up.

Contact us and we’ll gladly check the delivery times that apply to you.

If there’s a problem with a delivery (e.g. shipping note missing, products missing, damaged protective film ...), please take a photo of it and write it down on the delivery note from the carrier. Inform your representative or inside sales person during a subsequent visit or send an e-mail (with photo).

  

Frequently asked questions

For companies

EXISTING CUSTOMER
OTHER 
We’re happy to share product descriptions and specifications with you to help you get inspired. However, we recommend to rewrite our texts before publishing them on your website.
Unique product descriptions could improve the findability of your website or web shop in Google and it will no doubt put your brand in the spotlight.
You can ask your representative for images or anything else you need.
We have a 1000m2 showroom at our headquarters in Geel, Belgium. Would you like to visit and have a look? Make an appointment. We'll be happy to show you around!
We’re regularly present at the most important trade fairs in the pet sector: Interzoo, Anido, Dibevo, Zoomark ... Be sure to follow our social media to stay informed or contact us if you want to know more about our current schedule.

  

Frequently asked questions

Producers/manufacturers

Thank you for your interest! Please send an introductory email with more information about your products to our purchasing team at purchasing@flamingo.be. If we’re interested in your products, we’ll contact you. This can take up to 4 weeks. We read all messages, but due to the many proposals we receive, it’s unfortunately not possible to answer all messages.